Level A · WCAG 2.2
3.2.6 Consistent Help
Help mechanisms that appear on multiple pages appear in the same relative place on each.
Partly automated Some failures are detectable, others need judgement.
How it fails in practice
A support chat bubble bottom-right on most pages and buried in the footer on checkout — the one page where people need it.
How to fix it
Put help in one place in the template and leave it there. Consistency is the whole criterion.
At a glance
- Level
- Level A — the minimum. Failing one of these usually makes something impossible rather than merely hard.
- Principle
- Understandable
- Guideline
- 3.2 Predictable
- Added in
- WCAG 2.2
- EN 301 549
- Not referenced in EN 301 549 v3.2.1
- Automated check
- Partly automated
Partly automated
How far an automated check gets
A tool finds some failures here and cannot see the rest. A clean automated result means the checks that exist found nothing — not that the criterion is met. This is the gap that makes a green scan look like an accessible site, and it is where the keyboard agent, the agents still in development and a human reviewer do the remaining work.
Where it matters most
The guides that list it among the criteria to check first.
Related criteria
Other criteria under the same guideline.
Find out which criteria your site fails
We scan up to 100 pages against WCAG 2.2 AA, send the keyboard agent through the page you name and email you the report — free, once, no strings.