Level A · WCAG 2.2
3.2.6 Consistent Help
Help mechanisms that appear on multiple pages appear in the same relative place on each.
Manual only No automated check says anything useful.
How it fails in practice
A support chat bubble bottom-right on most pages and buried in the footer on checkout — the one page where people need it.
How to fix it
Put help in one place in the template and leave it there. Consistency is the whole criterion.
At a glance
- Level
- Level A — the minimum. Failing one of these usually makes something impossible rather than merely hard.
- Principle
- Understandable
- Guideline
- 3.2 Predictable
- Added in
- WCAG 2.2
- EN 301 549
- Not referenced in EN 301 549 v3.2.1
- Automated check
- Manual only
Manual only
How far an automated check gets
Nothing automatic decides this. A scanner that reports it as passing is reporting that it did not look. It stays untested until a person tests it and records what they did — which is exactly how we treat it: as untested, not as passed.
Related criteria
Other criteria under the same guideline.
Find out which criteria your site fails
We scan up to 100 pages against WCAG 2.2 AA, run the agent protocol on one key journey and send you the report — free, once, no strings.